Privacy Policy

1. Who we are

Care Grid is a healthcare technology provider building software for clinics and healthcare professionals. We are not a medical provider and do not provide diagnosis or treatment through this website.

2. What this policy covers

This policy applies to:

• visitors to our website
• people who submit a demo request or contact us
• clinic staff or professionals who engage with us before becoming customers

This policy does not fully describe how patient data is processed inside the Care Grid product for clinic operations. That processing will be governed by separate product, contractual, and data processing terms with each clinic.

3. Information we collect

We may collect:

• contact details such as your full name and phone number
• professional details such as your role, city, specialty, and clinic-related information you choose to provide
• information you include in the "challenge" or inquiry field
• technical data such as device, browser, language, pages visited, and basic usage data
• communications you send to us

Where relevant to product access, we may also support account access methods such as WhatsApp-number-based login. Any product-specific processing will be described in separate product privacy terms.

4. How we use information

We use personal data to:

• respond to demo requests and inquiries
• communicate with clinics and healthcare professionals
• understand interest in Care Grid and improve our website
• protect the security and integrity of our services
• prepare onboarding, support, and commercial discussions
• comply with legal obligations

We do not sell personal data.

5. Health and patient data

Our website is intended for clinics and healthcare professionals. Please do not submit patient records, diagnosis details, or other unnecessary sensitive health information through the website or demo request form.

If a clinic later uses the Care Grid product, the clinic is generally responsible for deciding how patient records are handled in its care workflows. Care Grid may process such data on behalf of the clinic under separate contractual terms.

6. Legal bases

Depending on the context, we process personal data because:

• you requested a demo or contacted us
• it is necessary for our legitimate interests in operating and improving our business
• we need to comply with legal obligations
• where required, you have given consent

7. Sharing of information

We may share information with trusted service providers that help us operate our website, communications, hosting, analytics, and support systems. We may also share information where required by law, to protect rights and security, or as part of a business reorganisation.

We do not share personal data for advertising based on patient health information.

8. Data retention

We keep personal data only for as long as needed for the purposes described above, including handling demo requests, maintaining business records, improving services, and meeting legal, security, or dispute-related obligations.

If you ask us to delete your information, we will do so unless we need to retain limited data for legal, security, fraud-prevention, or record-keeping purposes.

9. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, or disclosure. No system can be guaranteed 100% secure, but we design our services with security and confidentiality in mind.

10. International processing

Your information may be processed by service providers in countries other than your own. Where required, we use appropriate safeguards for such transfers.

11. Your rights

Depending on the laws that apply to you, you may have rights to:

• access your personal data
• correct inaccurate data
• request deletion
• object to or restrict some processing
• withdraw consent where processing is based on consent

To make a request, contact us using the details below.

12. Children

This website and our services are intended for professionals and clinics, not for children.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

14. Contact

For privacy questions or requests, contact Care Grid at:

Email: [email protected]